FAQ’s

The GP Service is offered by a number of independent pharmacies, allowing you to collect or have treatments delivered from a local nominated pharmacy or collected from a pharmacy selected at checkout or whilst setting up an account. Please note: additional charges may apply for delivery.

Your nominated pharmacy will email and text when treatment is ready for collection. If you have selected a delivery option, you will receive email confirmation including delivery information.

We accept payments online via credit and debit card, and will pre-authorise your card.

If a doctor feels you are not suitable for a treatment, no charge will be applied to your card and you will be notified by email.

Our doctors aim to assess all questionnaires within a maximum of one working day. As the service develops, time will reduce with reviews undertaken within an hour. Upon approval, we take care of informing the nominated pharmacy with authorised prescription.

All pharmacies signed up with The GP Service are UK registered pharmacies and usually receive out of stock items within 24 hours, but usually within a few hours. Most general medications are in stock by the majority of pharmacies.

What if the pharmacy cannot locate my prescription?

Our highly trained team are in continuous contact with pharmacies and ensure each order is managed, however, if you have any issues, please contact us immediately.

Processing starts immediately with form-based consultations. Assessments are delivered instantaneously to a doctor, who assess suitability for a certain treatment.

Accordingly, you agree that we will have commenced the service at your request; you further agree, that if you cancel an order for a form-based consultation, we reserve the right to charge a cancellation fee based on any reasonable costs that we have, by then, already incurred. If the doctor has issued the prescription a full charge is applied. If the doctor has not reviewed it, an admin charge of up to 50% of the original order is applicable.

You may not cancel the order, and shall not be entitled to any refund, once your request for a prescription, included in your order for a form-based consultation has been approved, or a doctor, following a form-based consultation, issues you with a prescription.

The GP Service is a private medical service and is not part of the NHS. You are required to pay for this service if you wish to use our services.

At present, The GP Service is unable to accept orders from anyone under the age of 18 and our doctors are not allowed to prescribe on behalf of another person.

Unfortunately this is not possible. Our NHS-accredited doctors have compiled a number of questions required to be completed for a selected treatment. Without completion of this form, we are unable to assist you. This is to ensure that we have collected all information required for our doctors to be fully informed to assist patients.

At present, The GP Service is a UK-based service and can only deliver to confirmed UK addresses. Our pharmacy members are all UK registered.

The GP Service offers a service which requires a prescription for all treatments. Our GMC-registered doctors review each patient to understand suitability for treatments before issuing a prescription. Once completed, prescriptions are sent electronically to your nominated pharmacy.

The GP Service only offers the treatments we have listed on our website and is for non-emergency conditions. Please refer to our Terms and Conditions.

If the product you are looking for cannot be found it is most likely that our Doctors do not prescribe for this product. In this case we recommend you contact your GP to seek further options.

For selected treatments, these may be available with repeat prescriptions. However, these will be shown in your patient record and need to be approved by the doctor with further consultations.

No, each account requires a different email ID, so only the registered person is contactable. When using our services, you undertake to not have more than one account, and agree to Terms and Conditions.

Firstly, it must be noted that all pharmacy members belonging to The GP Service, are verified and registered with the General Pharmaceutical Council (GPHc), holding their own pharmacy registration numbers. It means you can be assured that all products you receive from us, come from genuine registered pharmacies.

We do recommend that the details of your consultation are shared with your GP, however, you have the option to opt out of this during the registration.

We can fully deactivate your account, however please note by law, the notes from your previous consultation are required to be stored by us. For further information or to request account closure, please email support@theGPService.co.uk

The GP Service will share your information with your GP unless you specifically select to opt out during registration.

UK law does not allow the return of medications. However, if your order arrives or when you collect, it appears to have been tampered or damaged, please contact your nominated pharmacy.

Unfortunately, our service is based on doctors reviewing your condition before issuing a prescription to your nominated pharmacy. If you already hold a private prescription, please contact your local pharmacy for further information.